The Retail Institute of South Africa (RISA) is a non-profit organization focused on professionalizing the retail industry in South Africa. Founded in partnership with the W&R SETA, RISA offers competency-based training, industry-recognized professional designations, and continuous development programs that help retail professionals excel at every stage of their careers.
Key Initiatives:
Guiding Purpose
Inspiring Action
Upholding Integrity
The Wholesale and Retail Sector Education and Training Authority (W&R SETA) is a key partner in RISA’s mission to professionalize the retail industry. Through this collaboration, RISA can deliver accredited training and professional designations, creating a recognized pathway for career progression in retail.
At RISA, we offer a structured career pathway that allows retail professionals to gain recognition and expertise at every stage of their career. The pathway includes the following professional designations:
The foundational level, focusing on customer service, sales techniques, and product knowledge.
For those moving into supervisory roles, this designation covers team leadership, inventory management, and visual merchandising.
Mid-management level professionals can enhance their strategic planning, financial management, and marketing skills.
Senior retail professionals will focus on operations optimization, advanced sales techniques, and omnichannel retail strategies.
The highest levels, aimed at senior leadership roles in strategic retail planning, governance, and global market trends.
The Code of Conduct for the Retail Institute of South Africa establishes a vital framework aimed at promoting ethical behavior, professionalism, and excellence among its members. By emphasizing core values such as integrity, accountability, and respect, the code seeks to enhance the credibility of the retail industry while fostering a culture of continuous improvement. This guiding principle not only supports individual members in their professional development but also encourages collaboration and the sharing of best practices within the sector. Ultimately, by adhering to these standards, members contribute to the sustainable advancement of the retail landscape in South Africa, benefiting consumers, businesses, and the broader economy alike. Through this commitment to ethical conduct and high standards, the Retail Institute aims to elevate the industry and instill trust among all stakeholders.
a. Members of RISA shall maintain high standards of professional competence and continually develop their knowledge and skills in the retail sector.
b. Members should engage in lifelong learning, and professional development activities, and stay abreast of industry trends and best practices.
a. Members of RISA shall uphold the highest ethical standards in their interactions with clients, colleagues, suppliers, and the public.
b. Members should act with integrity, honesty, and fairness in all business dealings and avoid conflicts of interest.
a. Members of RISA shall maintain the confidentiality of sensitive information
obtained in the course of their professional activities, respecting the privacy and
rights of stakeholders.
b. Members should only disclose confidential information when authorized or
required by law.
a. Members of RISA shall take responsibility for their actions and decisions, ensuring
that they are in the best interest of their clients, employers, and the public.
b. Members should strive to promote the well-being of the retail sector and
contribute positively to its growth and development.
a. Members of RISA shall comply with all relevant laws, regulations, and professional
standards governing the retail industry.
b. Members should adhere to the rules and guidelines set forth by RISA and maintain
the highest standards of conduct in their professional activities.
a. Members of RISA shall always professionally conduct themselves, demonstrating
respect, courtesy, and professionalism in their interactions with others.
b. Members should represent ISA and the retail industry with dignity and uphold
the reputation of the profession.
a. Members of RISA shall prioritize the interests of their clients and stakeholders,
providing them with high-quality service, advice, and support.
b. Members should strive to meet or exceed client expectations and build long-term
relationships based on trust and mutual respect.
a. Members of RISA shall seek opportunities for continuous improvement in their
professional practice, processes, and service delivery.
b. Members should actively seek feedback, reflect on their performance, and
implement changes to enhance their effectiveness and efficiency.
© Retail Institute of South Africa
